What’s on offer?

The Liverpool Road Dental Practice provides NHS and Denplan dental services in Stoke on Trent including:

• Oral examinations
• Diagnosis
• Advice and planning of treatment
• Preventative care
• Periodontal treatment (care of the gums including scaling and polishing)
• Conservative treatment (tooth repair including fillings, veneers, crowns or bridges
• Supply and repair of dental appliance such as dentures
• Radiographs (X–rays)
• Issuing of prescriptions (following FGDP guidelines only)
• Air polishing
• Oral health education
• Fluoride varnish application
• Fissure sealants
• Facial aesthetics
• private fixed orthodontics 
• Referrals to secondary care -some orthodontics, sedation appointments for anxious patients and oral maxillofacial referrals.
• Denplan payment plans for private dentistry

Denplan - at the heart of dental care.

Denplan is the UK's leading dental payment plan specialist.  Denplan was created to assist patients with private dental care, offering a range of dental payment plans to suit every oral health need and budget.  Denplan supports a preventative approach to private dental care and Denplan payment plans will help our patients to stop dental problems before they start. 

A Scale and Polish is a thorough teeth clean that removes tartar, plaque and stains leaving teeth fresher and cleaner. The dentist will use specialist equipment such as Air Polishing below.

Air Polishing

Air polishing is a drill-less method of polishing that can be used to remove stains and surface discolouration from your teeth.  It uses a pressurised stream of a non-toxic aluminium oxide powder which rapidly removes the surface marks.  The small particles are made of silica, aluminium oxide or baking soda and aid in cleaning the tooth surface. Air abrasion allows for decay to quickly be removed while conserving healthy tooth structure.  The particles and decay are then suctioned out of the mouth.  Air polishing does not require a local anaesthetic.

Air abrasion is gentle because it generates no heat, sound, pressure or vibration.  In addition, it reduces the need for anaesthesia, making it an ideal choice for patients with stained teeth and for those who may suffer any form of dental anxiety or phobia. To consider air polishing please discuss this with a member of the dental team or the practice Therapist.

Unless there is a clinical need this procedure is not covered by the NHS however appointments can be made to see our Dentists privately for a scale and polish - or airflow appointment. 

We stock a number of dental products for sale within the practice, tailored towards your needs.  

TePe Brushes (all colours and sizes stocked) - £3.00 per pack (8 per pack)

Sensodyne Search 3.5 Toothbrushes (various colours) - £2.00 per toothbrush

Colgate Peroxyl Mouthwash - £4.00 per bottle

chlorhexidine Mouthwash - £2.50

Plaque Check Tablets - £2.00

Children's big teeth mouthwash £3.00

 Medical History Policy

It is important for us to know your medical background, details of any treatment you are undergoing or any medication you are taking, we therefore ask you to complete a new medical history form every 12 months. It is helpful to bring along a note of any medication you are taking when you come for an appointment. At each appointment we will ask you to confirm your MH and it will be updated electronically on our dental software system.

Patient Confidentiality

Patient confidentiality is taken seriously and all information about our patients is treated in the strictest confidence in accordance with our practice policy. If you would like to see a copy of our confidentiality policy please ask at reception next time you visit the practice. 

Cancellation Policy - Stoke _ Practice

If you need to cancel or change an appointment please give us as much notice as possible, at least 24 hours is preferable for appointments less than 30 minutes and 48 hours for appointments 30 minutes and over.

Please be aware that if two appointments are cancelled within 24 hours’ notice or failed (without good reason) within 12 months, then further appointments may not  be offered at the practice.

A fee will be charged for missed or short notice cancellations of private appointments including private hygiene appointments

Cold Sore Policy- Liverpool Road Dental Practice.

A Cold sore is a very common virus and is carried by up to 80% of the population. It is caused by a virus called Herpes Simplex (HSV). Cold sores are highly infectious and has the capability of spreading to other parts of the body.

The virus lies dormant in the nerves that supply feeling to the face and mouth.

Herpes Simplex can be reactivated at any time which leads to cold sores on the lips.

Treat the cold sore with an antiviral cream as soon as it starts developing (the tingle stage) as this can reduce the duration of the cold sore by up to 50%.

If you are a patient of Liverpool Road Dental Practice and you have a cold sore and are due for an appointment, please contact us in advance of your appointment for advice.  

Here at Liverpool Road Dental Practice -  we recommend that if possible you wait until your cold sore has gone before attending an appointment as we will not be able to treat you with a cold sore.

This is not only because there is a risk of spreading the virus but also because your lips may be sore, dry and may bleed during treatment.

If you need to cancel an appointment due to a cold sore your appointment will be rescheduled to the next convenient time and date for yourself.

Policy written – Aug 2019 – to be reviewed August 2020.

Genix Healthcare takes complaints very seriously and tries to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on the following objective.

“Genix Healthcare aims to react in the way in which we would want our complaint about a service to be handled. We learn from our every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.”

The Procedure

1. The person responsible for dealing with any complaint about the service we provide is the Practice Manager.
2. If a patient complains on the telephone or at the reception desk, we will listen to his/her complaint and offer to refer him/her to the Practice Manager immediately.

If the Practice Manager is not available at the time, then the patient will be told when he/she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to handle the complaint.

3. If the patient is writing the letter will be passed on immediately to the Practice Manager.
4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to Genix Healthcare’s head office unless the patient does not want this to happen.
5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reason for the delay and a likely period within which the investigation will be completed.
6. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
7. Proper and comprehensive reports are kept of any complaint received
8. If patients are not satisfied with the result of our procedure, then a complaint may be referred to:

Aug 2019